We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ivancommercio@protonmail.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at ivancommercio@protonmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ivancommercio@protonmail.com.

At OSSO, we are committed to providing a seamless shopping experience. We offer fast and reliable shipping to ensure your orders reach you in a timely manner. All orders are processed and shipped within 2-3 business days. You will receive a tracking number once your order has been dispatched, so you can easily monitor its progress. We offer free shipping for orders over 200 AED. For orders below this amount, a shipping fee will be applied at checkout. We currently ship to [list of countries/regions]. For any inquiries regarding your order, our customer service team is here to assist you.

What currency are the prices I see on the site?
All prices are in AED.

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as possible. Please allow 4-7 business days for your order to be produced; average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has SHIPPED. If you don't have a tracking number after 7 business days, please email us at ivancommercio@protonmail.com.

I'm not satisfied with my order, can I return it? What happens if there's a problem?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. Shipping must be at your expense; once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on returned packages. Please note: if your package is on its way, you must wait for delivery and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without any penalty! You must cancel the order before it ships. If the item has already shipped, please use our simple return system to get a full refund.

I entered an incorrect address, what should I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. After you verify that the address provided is incorrect, please notify us by email at ivancommercio@protonmail.com. If the address provided is incorrect, we can change it to the correct one within 24 hours. No refund will be issued after 24 hours of incorrect entry.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that hasn't been answered, can you help me?

Certainly! We are here to help you make your home even more beautiful! Please email us at ivancommercio@protonmail.com and we will be happy to assist you in any way we can.
We receive a lot of emails. If you want a quick response, please attach your order number and clearly explain the problem. Thank you.